Please
provide us with the following contact information. While we need this information to create
effective data from our surveys, no identifying data will EVER be released
publicly.
Airline
*
Name
*
Title
*
Phone
E-mail
*
*
Required
1) Does your airline offer coffee service to
passengers?
Yes, on all segments
Yes, on some segments
No (If no, thank you for
your time, there is no need for you to complete the remainder of this
survey )
2 )
What coffee maker system(s) does your airline currently use?
(Check all that apply )
B/E Aerospace - (Select option to the left if you do not know the
specific model)
Iacobucci
Americana-Coffee Maker
IPECO/Benson-Lund Coffee
maker
SELL/Rumbold Coffee Maker
Aerolux Coffee Maker
TIA Coffee Maker
Other
Don’t
know
3) At your airline, what is the
average ratio between coffee makers and water heaters/boilers?
vs (Number of Coffee Makers vs number of Water Heaters-Boilers)
4 )
How does your airline handle coffee
maker malfunctions?
(Check all that apply )
Remove
and replace at airport/station when and where the malfunction is
discovered (if possible)
Remove
and replace at the airport/station when and where the aircraft is parked
overnight (if possible)
Remove
and replace
at selected maintenance stations
Remove
and replace
during selected maintenance checks
Don’t
know
5) How much time is required
(on average) to remove and replace a malfunctioning coffee maker
(including time to complete regulatory paperwork)?
Fifteen
minutes or less
Between
16 and 30 minutes
Between
31 and 45 minutes
Between
46 and 60 minutes
Greater
than one hour
Other
Don't
know
6) How are your airline's coffee maker repairs handled? (Check all that apply )
Internally
Sent back
to manufacturer
Sent to
3rd party repair station
Other
Don't
know
7) If your airline sends
malfunctioning coffee makers to a 3rd party repair station or back to
the manufacturer for repair, what is the approximate repair cost
(per coffee maker, including shipping)?
Less than
$250
Between
$251 and $500
Between
$501 and $750
Between
$751 and $1,000
Greater
than $1,000
Other
Don't
know
8) Does your airline have a routine
maintenance/cleaning schedule to service coffee makers?
Yes
No
Don't know
9) If the answer to question eight is yes,
who is responsible for conducting this maintenance/cleaning?
(Check all that apply )
Maintenance personnel
Flight attendants
Other
10) Would your airline delay a flight departure because of
inoperable coffee makers
on the aircraft?
Yes
No
Don't know
11)
If the answer to question ten is yes, what
percent of inoperable coffee makers would delay a flight?
If even one was out of
service
If 25% or more brewers were
out of service
If 50% or more brewers were
out of service
If 75% or more brewers were
out of service
Only if there are NO
operable coffee brewers on board
12)
Is your airline in
the process of (or considering) eliminating or reducing inflight coffee
service?
Yes, on some segments
Yes, on all segments
No
No, increasing service on some segments
No, increasing service on all segments
1 3)
On a scale of 1 to 5 (1 being not at all likely, and 5
very likely),
do you think your airline
will initially acquire or replace any c offee
makers over the next year?
1 5
Don't know
14 )
At your airline, who is
involved in galley equipment replacement decisions?
(Check all that apply )
Cabin or
in-flight services personnel
Engineering
Maintenance
Marketing
Other
Don’t
know
Please
provide any additional comments or information below.
Please check here if your
airline would be interested in learning more about the
operational/financial advantages of replacing your existing coffee
makers.
Thank you for completing
this Air Economics Group survey. Please
click the button below to submit your results.